About the Role:

Our growing startup is searching for a Fulfilment Specialist to help fill sales orders and provide reliable on-time delivery of products. This role offers a great opportunity to work in a collaborative, fast-paced start-up environment, get exposure to all aspects of the business, and be able to define your own future path within Tive.

Responsibilities:

  • Use and maintain our well-documented shipping and receiving SOP
  • Use a computer to see open sales orders and inventory
  • Use FedEx Ship Manager (or UPS, DHL) to prepare packing lists, shipping labels, import/export documents, and schedule pickups
  • Manage and organize stockroom and perform material handling
  • Pick technology products to ship
  • Reach out to customers to confirm address and order details
  • Track shipments and resolve delays with carriers (e.g. FedEx)
  • Receive incoming/returned products and unpack, verify, and refurbish
  • Work with our team on improving processes, tools, documentation; and contribute feedback and feature requests based on customer interactions and insights
  • Maintain stock in remote depots by communicating with remote partners
  • Maintain localized policies and procedures for compliance with export regulations
  • Carry out assignments as requested by management


Skill Requirements:

  • Athletic; able to lift heavy boxes up to 50 lb (2-35 lb normally)
  • Able to commute to our Sullivan Square office
  • Perform repetitive tasks while maintaining attention to detail
  • Prioritize and meet deadlines in a time-sensitive start-up environment
  • Handle high volume of work
  • Ability to work independently with minimum supervision
  • Ability to use multiple systems and reference material
  • Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments
  • Good communication skills and professional presence over email
  • Organization and time management skills, and reliable work ethic
  • Experience to oversee & coordinate overseas product depots
  • Familiarity, and interest to stay up to date with export procedures
  • Experience with computers, business equipment, and technology
  • Ability to use productivity software like Google Docs, Hubspot, ZenDesk
  • Experience with shipping & customs forms (esp. to Mexico) desirable to maintain our supply chain

Benefits:

  • Medical & dental insurance
  • 401(k) savings plan
  • Opportunity to grow quickly into other roles towards a full-time position that uses your strengths
  • Lean, collaborative, rapidly-growing team that is passionate about ensuring every team member has the opportunity to grow and make an impact

Technical Information:

  • Type: Intern, Part-time, Full-Time, Temporary, or Contract
  • Pay: $14-$17, 1st shift, occasional OT available; more commensurate with customs experience
  • OSHA COVID risk: lower. PPE provided: mask, gloves, hand sanitizer
  • OSHA 300/A log entries: 0 - no accidents in 5+ years; COVID infections: 0 since Jan-2020
  • MACI/SOC code: 43-5070 - Shipping, Receiving, & Inventory Clerk
  • WC code: 8017 - B2B Specialty Retail

About Tive:

Tive is the leading provider of Internet-of-Things-based visibility solutions for the industrial supply chain. Our products allow manufacturers and shippers to track and analyze location, climate and shipment integrity of their in-transit goods, enabling a new level of visibility and data-driven decision-making. We work with Fortune 500 companies in electronics, pharmaceuticals, and other high-value manufacturing industries to eliminate unpleasant surprises throughout the supply chain, helping them improve customer service while reducing manufacturing disruptions and logistics costs. Based in Boston, MA, Tive is backed by Accomplice, NextView, Bolt and Hyperplane.

Tive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees in our ADA compliant office space. Please let us know if you require accommodations during the interview process.